FAQ

General questions

  • What is the status of my order?
    Once you have placed your order, we will send you a confirmation email to track the status of your order.

    Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

    Additionally, you can track the status of your order from your "order history" section on your account page on the website.

 

  • Can I change my order?
    We can only change orders that have not been processed for shipping yet.

    Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

    To make changes to your order, please reach out to support through the help-desk.

 

  • Where do you ship?
    We currently ship worldwide! United-States, Canada, Australia, France, the UK, Germany etc

 

  • How long does it take to ship my order?
    Once you've placed your order, it usually takes 3 to 5 working days to process it for delivery.

    Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
    - Within Lagos - Same day delivery after shipping
  • - Other states (Nigeria) - 2-5 days
    - United-States: 3 -5 days
    - Canada: 3 - 5 days
    - Australia: 3 - 7 days
    - France: 3 - 5 days
    - UK: 3 - 5 days
    - Germany: 3 - 5 days

 

Payment

  • What payment methods do you accept?
    You can purchase on our website using a debit or credit card.

    For International payments, you can make a transfer using worldremit.com. Simply contact us via mail with proof of purchase on thevictoriaking.u@gmail.com or message on Instagram - @thevictoriaking

 

  • Which currency will I be charged in? 
    If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding  conversation rate of the currency you choose.

 

Shipping

  • Where do you ship?
    We currently ship worldwide! United-States, Canada, Australia, France, the UK, Germany etc

 

  • How long does it take to ship my order?
    Once you've placed your order, it usually takes 3 to 5 working days to process it for delivery.

    Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
    - Within Lagos - Same day delivery after shipping
  • - Other states (Nigeria) - 2-5 days
    - United-States: 3 -5 days
    - Canada: 3 - 5 days
    - Australia: 3 - 7 days
    - France: 3 - 5 days
    - UK: 3 - 5 days
    - Germany: 3 - 5 days

 

Returns

  • Do you accept returns?
    Returns warranty would last only for 5 working days. Any factory mistake on item purchased should be notified to the company within 5 working days with a photo proof. And it will be attended to appropriately.

 

  • Can I exchange an item?

    We do accept exchanges and they follow the same conditions as returns

    In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return backed up with your reasons with our support.

 

  • Are returns free?

    Returns are not free. .

    Returns from outside of Lagos, Nigeria are the responsibility of the buyer.

    Feel free to contact our support agents through our help-desk for more details.

 

Other questions

  • What if my size is not included on the size chart or my body measurements are different from a particular size?

You can send in your specific measurements using the "Ask about this product" option on the product or simply contact us using the "contact us" link on the footer

 

  • Do you have physical stores?

            We currently don't have any physical stores under our brand name. All purchases are done online.

 

  • Is there a warranty?


          We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:

          - The item must have been sold on our online store
          - The item shouldn't have been used in any way
 

 

 

 

 

 

 

 

 

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